Returns & Shipping Policy for SmartShopGe.com
Effective Date: November 6, 2024
Thank you for shopping with SmartShopGe.com. We want to ensure you are satisfied with your purchase. Below is our Returns & Shipping Policy that outlines the process for shipping, returns, and exchanges. Please review this information carefully before making a purchase.
1. Shipping Policy
We are committed to delivering your products as quickly and safely as possible.
Processing Time:
Orders are typically processed within 1-2 business days of receiving your order. Orders placed on weekends or public holidays will be processed the next business day.
Shipping Methods:
Standard Shipping: Estimated delivery in 3-5 business days.
Express Shipping: Estimated delivery in 1-2 business days (available for local deliveries within Georgia).
International Shipping: Delivery time will depend on your location, generally 7-14 business days.
Shipping Fees: Shipping fees are calculated at checkout based on the size and weight of the items and your delivery location. Free shipping promotions may be offered from time to time.
Shipping Areas:
We currently ship to locations within Georgia and select international countries.
Shipping outside Georgia may be subject to additional customs duties or taxes, which are the responsibility of the customer.
Tracking Your Order: Once your order is dispatched, you will receive a tracking number to track the status of your order via the carrier’s website.
Delays in Shipping: While we aim to fulfill orders quickly, SmartShopGe.com is not responsible for delays caused by shipping carriers or customs.
2. Returns and Exchanges
At SmartShopGe.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the product you received, we offer an easy return process.
Return Eligibility:
Items must be unused and in their original condition and packaging.
Returns must be requested within 14 days of receiving the product.
Non-returnable Items:
Personal care items, opened or used products, or any items marked as "final sale" are not eligible for return.
How to Return an Item:
Contact us within 14 days of receiving your order at info@smartshopge.com to initiate a return.
Provide your order number, the product(s) you wish to return, and reason for return. If the product is damaged or defective, please attach photos.
We will provide you with a Return Authorization (RA) number and return instructions. Please ensure the item is securely packed to avoid damage during return shipping.
Return the item to the address provided. The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refunds: Once we receive and inspect the returned product, we will issue a refund to your original payment method. Please allow 7-10 business days for processing. Refunds are issued minus any shipping fees, unless the return is due to a defect or error on our part.
Exchanges: If you need to exchange an item for a different size or color, please contact us at info@smartshopge.com to request an exchange. If the item you wish to exchange is unavailable, we will issue a refund.
3. Damaged or Defective Items
If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will offer a replacement or full refund for defective items and cover the return shipping costs.
4. Cancellations
If you wish to cancel your order, please contact us immediately. Orders that have not been processed or shipped can be canceled. Once an order has shipped, it cannot be canceled, but you can return the item as per the return policy above.
5. Contact Us
For any questions regarding our returns and shipping policies, please feel free to reach out:
SmartShopGe.com
Datuashvili Street N45, Tbilisi, Georgia
Hotline: (+99532) 2 278 741
Email: info@smartshopge.com
Website: www.smartshopge.com
Terms of Use for SmartShopGe.com
Effective Date: November 6, 2024
Welcome to SmartShopGe.com! Please read these Terms of Use carefully before using our website. By accessing or using SmartShopGe.com, you agree to comply with these terms.
1. Acceptance of Terms
By using SmartShopGe.com, you agree to these Terms of Use and any other applicable policies. If you do not agree with these Terms, you must not use this website.
2. User Eligibility
You must be at least 18 years of age to use this site or have the consent of a parent or guardian. By using this site, you confirm that you are of legal age or have obtained the consent of a responsible adult.
3. Account Registration
In order to place orders or access certain features of the site, you may need to register an account. You agree to:
Provide accurate, current, and complete information during registration.
Keep your account and password confidential and notify us immediately of any unauthorized use.
Be responsible for all activities under your account.
4. Product Information
We make every effort to provide accurate information regarding products, prices, and availability. However, we do not guarantee that all product descriptions or prices are error-free. We reserve the right to correct any errors or inaccuracies and to change or update product information at any time without prior notice.
5. Orders and Payments
By placing an order on SmartShopGe.com, you agree to pay the total price of your order, including shipping fees and applicable taxes. Payment must be made using the available payment methods at checkout.
6. Shipping and Delivery
Once your order is placed and processed, we will ship your items based on the selected shipping method. Delivery times may vary depending on the shipping method and destination. We are not responsible for delays caused by shipping carriers.
7. Intellectual Property
All content on SmartShopGe.com, including but not limited to text, images, logos, graphics, and software, is protected by copyright and trademark laws. You may not use, copy, or distribute any content from this site without written permission from SmartShopGe.com.
8. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or products purchased through SmartShopGe.com. This includes any damages resulting from errors or interruptions in service, product defects, or any loss of data or profits.
9. Governing Law
These Terms of Use are governed by the laws of Georgia, without regard to its conflict of law principles. Any disputes arising from these Terms will be resolved in the courts located in Tbilisi, Georgia.
10. Changes to These Terms
We may update or modify these Terms of Use at any time. Any changes will be posted on this page with the updated effective date. Please review these Terms periodically to stay informed.
11. Contact Us
If you have any questions about these Terms of Use, please contact us:
SmartShopGe.com
Datuashvili Street N45, Tbilisi, Georgia
Hotline: (+99532) 2 278 741
Email: info@smartshopge.com
Website: www.smartshopge.com
Privacy Policy for SmartShopGe.com
Effective Date: November 6, 2024
SmartShopGe.com values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data.
1. Information We Collect
We collect Personal Information and Non-Personal Information when you visit our website or make a purchase.
Personal Information:
Name, email address, phone number, shipping and billing address, payment information.
Non-Personal Information:
IP address, browser type, device type, page views, and other anonymous usage data.
2. How We Use Your Information
Order Processing: To process and fulfill your orders.
Customer Service: To respond to inquiries and provide support.
Marketing: To send promotional emails if you opt in (you can unsubscribe at any time).
Site Improvement: To analyze usage patterns and improve the user experience.
3. Data Protection
We implement secure measures to protect your personal information, including SSL encryption for payment processing.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data with trusted third-party service providers for processing orders, payment, and delivery.
5. Your Rights
You have the right to:
Access, update, or delete your personal information.
Opt-out of marketing emails.
Contact us to exercise any of these rights.
6. Cookies
We use cookies to improve your browsing experience. You can manage cookie preferences through your browser settings.
7. Contact Us
If you have any questions about your privacy or wish to